Last modified: 11/09/2024

Privacy Policy

Last updated: 11/09/2024

This Privacy Policy (“Policy”) has been prepared to inform individuals who are concerned about the use of their Personally Identifiable Information (“PII”) in an online context. PII, as defined by U.S. privacy laws and information security standards, refers to data that can identify, contact, or locate an individual on its own or when combined with other information, or that can be used to recognize an individual in a particular context.

This Policy outlines how DashDrop and its affiliates (“DashDrop”, “we”, “our”, or “us”) collect, process, store, and disclose PII in the course of providing its services. The PII that is accessed, collected, stored, used, disclosed or transferred is done in consensus with the California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act. These services include, but are not limited to, consumer platforms, websites, mobile applications, and any site, platform, or application that links to this Policy, as well as communication channels (collectively referred to as the “Services”).

We encourage you to read this Privacy Policy carefully to understand how we collect, use, safeguard, and manage your Personally Identifiable Information in connection with our website and services.

I. What Personal Information does DashDrop collect or process?

When placing an order or registering on our site, you may be required to provide certain details, such as your name, email address, mailing address, phone number, or other relevant information to enhance your experience. Personal Information refers to any data that DashDrop can reasonably use to identify you, whether on its own or in combination with other information. Data that is anonymized or de-identified, such that it no longer identifies you, does not constitute Personal Information.

In connection with our services, we may process the following categories of Personal Information:

a)     Account and Profile Information, including username and credentials, privacy settings and notification preferences, pictures, and other information you add to your DashDrop profile and identifiers that we may link to an account and information received from third-party platforms or authentication services that are linked to our Services.

b)    Identification Documentation and Signature for Age-Restricted Products, including driver’s licenses or other government-issued identification, may be processed under specific circumstances, such as when handling returns for age-restricted items (e.g., alcohol) or other products that require age or identity verification. This processing is conducted in compliance with applicable legal and regulatory requirements.

c)     Communications with DashDrop, and Delivery Executives may include in-app messages with Delivery Executives, including communication and interaction via our platforms or third-party services. This may encompass SMS/text messages, chats, phone calls, and emails regarding our Services, customer support inquiries, and outreach efforts. Additionally, we may collect information such as the date, time, and method of communication, call recordings (where applicable), and details on outcomes, actions taken, or resolutions reached, along with other relevant data.

d)    Content you create or share, such as reviews and ratings regarding your experiences on our platform, including feedback on Delivery Executives who deliver orders, as well as any photos you upload.

e)     Payment Information, including details related to credit or debit cards and the payment methods used (such as Stripe) for our Services. While the majority of payment information is stored and processed by third-party service providers, such as payment processors, we may retain and process limited payment-related details, such as the last four digits of your card, the name of the financial institution, and the payment service used.

f)     Activity and Transactions on or with our Services, including information about the items and products returned, return history, special instructions included for return (e.g., return delivery preferences), transaction amounts, promotional codes and discounts used and received, the features and functionality used or interacted with, searches and actions on our Services, responses to our surveys or other market research activities, participation in sweepstakes, promotions, or contests, photos and/or videos that you may send or provide to us related to your activity and transactions on or with our Services, and our referral program or other special programs (including information about those you have sent or received gifts to or from or referred).

g)    Geolocation Information: If you grant permission by enabling location access, we may collect precise location data, whether our app is actively running in the foreground (visible on your screen) or in the background (open but not visible) of your device. You can choose to use our Services without enabling precise location tracking; however, this may affect your experience, including the accuracy of deliveries and access to certain content, features, or functionalities (e.g., manual entry of delivery addresses may be required). If precise location tracking is disabled, we will only be able to determine your approximate location.

h)    Device Information: We may gather information about the computers, smartphones, or other devices you use to interact with our Services, including your IP address, device identifiers, operating system version, preferred language, hardware model, browser type and settings, and other relevant device details.

i)      Information from Co-Branded or Third-Party Offers: We may collect data related to your registration for, and engagement with, third-party services or co-branded offers provided in partnership with us, such as when you apply for co-branded credit card programs offered in collaboration with our credit card partners.

j)      Contact Information, which includes your name, address (such as home, work, or delivery address), email address(es), phone number(s), and any other contact details you provide to us.

 DashDrop does not require/collect/process the Sensitive Personal Information of the User. “Sensitive Personal Information” refers to Personal Information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.

II. When do we collect information?

We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.

III. How do we collect or receive Personal Information?

a)     From Users of Our Services: We collect information directly from users of our Services in various ways, such as when creating or updating an account or profile, placing a return order, participating in surveys, promotions, or contests, submitting content like photos or reviews, contacting us, syncing or uploading contacts, or signing up for additional services or programs (e.g., referral or gift programs). If a user provides Personal Information about others (e.g., through referral or gift programs), they represent that they have obtained all necessary consents and rights to share that information with us.

b)    Automatically Through Our Services: Certain Personal Information is collected automatically from your device and browser when you interact with our Services.

c)     Through Cookies and Similar Technologies: Cookies are small text files placed on your device, typically via your browser, that store information such as your preferences. Depending on your settings, certain Services, including our website, may collect data about you through cookies or similar technologies, such as pixels or software development kits. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website and/or the App.

d)    From Our Service Providers: We may receive Personal Information from third-party service providers we engage to carry out functions on our behalf. These include communication service providers (e.g., email, SMS/text messaging), payment processors (such as Stripe), market research firms, providers for promotions, and those delivering marketing, advertising, analytics, security, fraud prevention, identity verification, and age verification services.

e)     From Partners: Personal Information may be provided to us by our business partners in connection with co-branded or third-party offers, such as partnership opportunities offered by DashDrop and its affiliates, including co-branded credit card programs.

f)     From Legal Claims, Disputes, Requests, and Orders: We may gather Personal Information from third parties or other entities involved in legal matters, such as law enforcement agencies, government bodies, users and non-users of our Services, and any other relevant individuals or organizations.

IV. How do we use your information?

We may utilize the information we collect from you when you register, place a return order, subscribe to our newsletter, respond to a survey or marketing communication, browse our website, or use certain features in the following ways:

a)     To Provide and Customize Our Services: This includes enabling you to place and pay for orders, facilitating your transactions through our Services, location, reviews, and order history, and, if you have uploaded or synced your contacts, using their order histories. We may also facilitate participation in promotions, sweepstakes, and contests, provide you with special offers and opportunities, enable the purchase of our gift cards, display reviews, photos, and other content you publicly post, and customize your experience based on your preferences, location, and prior interactions with our Services.

b)    For Authentication, Integrity, Security, Quality, and Safety: This involves verifying your account and identity, providing a secure shopping and payment experience, detecting, investigating, and preventing malicious or illegal activities, addressing bugs or malware, ensuring age-restricted orders are delivered to the correct recipients, and taking necessary actions to protect your safety and security, as well as that of others and our Services.

c)     For Legal Reasons and Policy Compliance: This includes fulfilling our obligations under applicable laws, responding to valid legal processes (such as requests from law enforcement, courts, regulators, and other government entities), participating in civil discovery, litigation, or other legal proceedings, enforcing or investigating potential violations of our terms and policies, monitoring or mitigating illegal activities related to our Services, fulfilling tax obligations, conducting audits and assessments, and enabling you to exercise your rights as required by law.

d)    To Improve Our Website/App and Services: We aim to enhance our website/App to better serve you, which includes debugging or troubleshooting issues, understanding how you and other customers utilize our Services and your preferences, improving existing Services, and developing new initiatives to provide the best possible user experience.

e)     To Enhance Customer Service: This involves responding to your customer service requests more effectively.

f)     To Administer Contests, Promotions, Surveys, or Other Site Features: We may manage these activities to ensure they operate smoothly and effectively.

g)    To Provide Customer Support: This includes exchanging communications, investigating and analyzing inquiries, soliciting ratings and reviews for services or products, and addressing support issues related to order delivery. We strive to evaluate our customer support and implement improvements, ensuring that all issues are handled in accordance with our internal standards and applicable laws.

h)    To Follow Up After Correspondence: We may reach out to you after inquiries are made through live chat, email, or phone.

V. DashDrop’s disclosure of Personal Information.

While utilizing our Services, you may provide or disclose Personal Information (as detailed in Section I above) in the following ways:

a)     To Service Providers: To effectively meet our operational needs and deliver our Services, we may share Personal Information with our service providers and vendors. This includes, but is not limited to, providers of identification and verification services, cloud services, payment processing, gift card program services, auditing, security, marketing and advertising services, promotions, sweepstakes and contest services, market research, communication services, analytics, market enrichment, location and mapping services, and customer support functions. These service providers may access, store, and process your Personal Information outside the jurisdiction in which you reside, including, but not limited to, locations outside of California.

b)    To Delivery Executives: To facilitate the return of your orders, we may disclose specific information to Delivery Executives responsible for deliveries. This may include the recipient’s name (first name and last initial), delivery address, location information (if location sharing is enabled), masked telephone number, order details (which may include product information), and any user instructions (e.g., special delivery instructions). For verification purposes, we may require the order recipient to provide a PIN, which is included in the order receipt or confirmation, to authenticate the return process.

c)     Publicly: We may display content and information that you share publicly or permit us to share publicly, such as reviews about Delivery Executives, to inform others of your experiences on our platform and with our Services.

d)    To Marketing and Advertising Partners: We may collaborate with third-party marketing and advertising partners to deliver advertisements on behalf of DashDrop, which may be personalized based on your interactions with our Services as well as your activity on external platforms.

e)     For Actual or Potential Corporate Transactions: In the event of strategic transactions such as a sale, merger, acquisition, joint venture, assignment, transfer, reorganization, bankruptcy, or receivership, we may disclose your Personal Information and related information during the due diligence process to counterparties and others involved in the transaction. This information may also be transferred to a successor or affiliate as part of the transaction alongside other assets.

f)     To Government Authorities or as Legally Required or Permitted: We, along with our service providers (including domestic and foreign providers), may share your Personal Information, including details regarding your interactions with our Services, with third parties such as government authorities, industry peers, or other entities as required or permitted by law, or as necessary to enforce our agreements, prevent fraud, or safeguard the rights, property, or safety of our business, employees, Delivery Executives, customers, or other parties. These disclosures may involve lawful requests by US or foreign courts, law enforcement, or government authorities.

g)    To DashDrop’s Group of Companies: We may disclose your Personal Information to our corporate subsidiaries and affiliates in connection with our Services and business activities for the purposes outlined in this Policy.

h)    Other Third Parties or Persons: We may disclose or provide your Personal Information to other third parties or persons, such as with your consent or at your direction, including to individuals to whom you send a gift through our gift program or to whom you refer our Services, in connection with co-branded opportunities, in connection with you linking accounts with third parties to your account with us or signing into your account with us through third-parties.

VI. Please note that DashDrop only retains information essential for delivering its services effectively. We do not store or retain any additional data beyond what is required to provide and enhance your experience within the DashDrop app. All information collected is handled with the highest level of confidentiality, solely for operational purposes, and in strict compliance with privacy regulations.

VII. Confidentiality

We strictly control the scope of authorization of our employees who have access to the personal information that we collect and process. We thus disclose or provide access to your personal information only on a strict need-to-know basis to our employees or to third parties, and only through secured systems. We regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use. We take commercially reasonable steps to make sure that our business partners and third-party service providers are able to protect your personal information. Our employees and those of our business partners and third-party service providers who have access to your personal information are subject to enforceable contractual obligations of confidentiality and specific contractual privacy provisions.  All of our third-party service providers are required to agree to confidentiality clauses in their contracts with us. These clauses ensure that personal information is only processed for the specific purposes agreed upon, and service providers are obligated to safeguard it with appropriate security measures. Breach of these contractual obligations may result in termination of the relationship and legal consequences.

Upon termination of your account, we will delete or anonymize your personal information to the extent reasonably practical and legally permissible, subject to our legal, contractual, or regulatory obligations, and any records we are required to retain for compliance with applicable laws or ongoing legitimate business purposes. For additional protection, personal information is encrypted during transmission and at rest, ensuring that it cannot be accessed or used by unauthorized individuals. In instances where information is no longer required for service fulfillment, we may anonymize it, rendering it unidentifiable and non-attributable to any individual. In the unlikely event of a data breach that compromises the confidentiality of your personal information, we will promptly notify affected individuals and authorities, as required by applicable laws. We will also provide guidance on the steps you should take to mitigate any potential impact and prevent unauthorized use of your information.

VIII. How do we protect your information?

Our website undergoes regular scans to identify security vulnerabilities and potential threats, ensuring that your visit remains as safe as possible. We conduct routine malware scans to bolster our defenses. Your personal information is securely stored behind protected networks and is accessible only to a select number of individuals who possess special access rights to these systems and are obligated to maintain confidentiality.

Moreover, all sensitive or credit-related information you provide is encrypted. We employ a range of security measures when you place a return order or enter, submit, or access your information to ensure the protection of your personal data. All transactions are processed through a secure gateway provider and are not stored or processed on our servers, thereby enhancing the security of your information.

IX. Your Privacy Rights and Choices.

Your Privacy Rights.

We offer you tools and processes to manage and make choices regarding your Personal Information. Subject to certain exceptions, exemptions, and restrictions, you or your authorized agent may exercise the following rights:

a)     Access/Portability: You may have the right to request access to your Personal Information and receive it in a portable, machine-readable format.

b)    Deletion: You may request the deletion of your Personal Information, including your DashDrop account; however, please be advised that this action may affect your ability to utilize our Services. It is important to note that we will maintain a record of all rights requests, and as a result, we will retain limited Personal Information in connection with such records.

c)     Correction: You have the right to correct, rectify, or update any inaccurate Personal Information that we hold about you.

d)    Opt-Out of Sale or Sharing (Targeted Advertising or Ads Personalization): We may disclose Personal Information (e.g., identifiers and service and platform usage) to advertising partners to provide you with personalized ads on third-party platforms, which may constitute a “sale” or “sharing” of your Personal Information. You have the right to opt-out of our selling or sharing (for purposes of targeted advertising) of your Personal Information. To opt-out of the sale or sharing of Personal Information, use the “Do Not Share My Personal Information” link on support@dashdropapp.com. ​Note: If you are not a logged-in registered user, you can opt-out of having information about your activity on DashDrop disclosed to partners for personalized advertising on third party platforms by disabling Ad Personalization when you use a specific browser. To access our browser-level opt-out option, please click support@dashdropapp.com. For your opt-out choice to be associated with your registered account, you’ll need to log in to your account and turn off personalization. If you previously opted-out and wish to opt-in, you can use the options identified above to change your preferences.

e)     You may opt to enable global privacy controls (“GPC”) within your browser, where such functionality is available, to automatically convey your opt-out preferences to us during your browsing sessions. Should you activate GPC, we will regard this as equivalent to your opting out through the browser-level opt-out option provided above.

f)     Right to Appeal: You may possess the right to appeal decisions made by us concerning any request related to your rights.

g)    Right to Withdraw Consent: You have the right to withdraw your consent where such consent is legally mandated, subject to our legal or contractual obligations and providing reasonable notice. Please be aware that if you withdraw your consent, we may be unable to offer certain services to you.

DashDrop will not discriminate against you for exercising any of your applicable rights. We reserve the right to deny your request if we cannot verify your identity or if an exemption or exception applies. Moreover, if you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient and may not function properly. You will not be able to place orders, Login to the Website, and Ordering services.

Exercising Rights

a)   Unless otherwise stated above, if you have a DashDrop account, you can exercise certain of your rights directly through your account. We provide you with the ability to update and correct your account information through your account. To exercise either the right to access or delete your Personal Information through your account, please see:  

b) For DashDrop, you can exercise these right by clicking support@dashdropapp.com.

c)    If you have inquiries regarding the exercise of your rights, or if you do not possess an account or are unable to exercise a relevant right through your account, please reach out to us at support@dashdropapp.com. We will respond promptly in accordance with applicable law. Alternatively, you may contact us at our number, (669) 251-4001, to exercise your rights. When contacting us, please provide your first and last names, email address, residential address, specify the right(s) you wish to exercise, and indicate whether you are a user, non-user, or belong to another category.

d)    For rights requests submitted by authorized agents, please direct those requests to support@dashdropapp.com and ensure that the submission includes the following: (i) the first and last names, along with email addresses, of both the data subject and the authorized agent; (ii) evidence of the authority granted to the agent, such as a power of attorney; (iii) information regarding the data subject’s relationship with DashDrop  (e.g., registered user, non-user); (iv) the specific right(s) being exercised; and (v) the phrase “Authorized Agent Request” in the subject line.

Additional Choices

a) Communication Preferences

To opt-out of promotional and marketing notifications and emails, please follow the steps outlined below:

b)    Notification Preferences for Mobile App Users:

1. Access your Account and scroll down to Account Settings.

2. Select Notifications.

3. Choose the notifications you wish to disable and slide the toggle to the “off” position (e.g., DashDrop Offers and Recommendations).

c)     Email Preferences via Unsubscribe Functionality: Promotional emails will contain an opt-out option at the bottom. To unsubscribe:

1. Select Unsubscribe.

2. Follow the prompts to deactivate your preferences (e.g., DashDrop Offers, Recommendations).

d)    Opting Out of Marketing SMS: To opt-out of receiving marketing SMS messages related to our consumer platforms and services, you can reply “STOP” to any consumer marketing SMS or text “STOP” to (669) 251-4001.

To opt-out of all consumer transactional SMS messages, simply reply “STOP” to any transactional SMS you receive.

e)    Comprehensive Opt-Out: If you wish to cease all communications from us, please be advised that you must delete your account. Additionally, to stop receiving in-app messages, you will also need to delete your account.

For more information regarding interest-based advertising and to opt-out of receiving tailored advertising beyond the options presented in this Policy, you may visit either of the following resources: (i) the Network Advertising Initiative’s Consumer Opt-Out link or (ii) the opt-out options provided by the Digital Advertising Alliance at https://digitaladvertisingalliance.org/.

Please note that these links are provided for your convenience only; DashDrop disclaims any responsibility or liability for the compliance practices and programs of the companies, associations, or organizations managing the opt-out processes outlined above.

X. California Jurisdiction Specific Disclosures.

This Privacy Policy supplements the specific rights granted under the California Consumer Privacy Act of 2018 (as amended, the “CCPA”) to natural person California residents and provides information regarding how such California residents can exercise their rights under the CCPA. This supplement is only relevant to you if you are a resident of California as determined in accordance with the CCPA. Information required to be disclosed to California residents under the CCPA regarding the collection of their personal information is set forth in the Website Privacy Policy. To the extent there is any conflict with the privacy requirements under the Gramm-Leach-Bliley Act and/or Regulation S-P (“GLB Rights”), GLB Rights shall apply.

This Website Privacy Policy applies solely to your interactions with us through our Website. If you provide personal information to use through another means (e.g., as an employee or seeking employment, as a client, or as an investor) you will receive a separate privacy notice and that notice will govern that personal information.

California Online Privacy Protection Act (CalOPPA), is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

a)    Users can visit our site anonymously.

b)    Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

c)     Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

d)    You will be notified of any Privacy Policy changes:

     • On our Privacy Policy Page

Can change your personal information:

      • By emailing us

      • By logging in to your account  

XI. Security and Retention.

We implement commercially reasonable administrative, organizational, technical, and physical security measures to safeguard your Personal Information against unauthorized access, alteration, disclosure, or destruction. However, it is important to understand that we cannot guarantee the absolute security of your Personal Information, as no transmission over the Internet or via email can be considered entirely secure or error-free. We advise you to exercise caution when determining what information to share with us through our Services or when communicating with us via email, SMS/text messages, chat, or other communication channels.

Furthermore, we cannot be held liable for any breaches of privacy settings or security measures on our Services or on third-party websites. It is essential to recognize that the protection of your Personal Information is also a personal responsibility; therefore, we encourage you to take appropriate precautions to safeguard it. Should you have any concerns regarding the security of your DashDrop account or any interactions with us, we urge you to contact DashDrop support immediately.

We retain your Personal Information solely for the duration necessary to provide our Services and to engage in the uses outlined in this Policy, unless a different retention period is mandated by applicable law.

The determination of our retention periods is guided by several criteria, which include:

a)    Purpose Fulfillment: The time required to achieve the objectives for which the information was collected.

b)    Relationship Duration: The length and nature of your relationship with us, including whether your account remains active.

c)    Legal Compliance: Any retention requirements dictated by legal, regulatory, or governmental obligations, encompassing the duration within which civil claims or regulatory actions may be initiated, as well as the time necessary to address ongoing legal proceedings.

d)    Internal Obligations: Our contractual commitments, and other related requirements.

We ensure that your Personal Information is retained only as long as is necessary to fulfill the stated purposes, comply with legal obligations, and uphold our internal commitments.

XII. Cross-Border Transfers of Personal Information.

The Personal Information processed in connection with this Policy, including, but not limited to, information managed by us and/or our third-party service providers, may be stored and processed on systems and servers located outside the State of California. This includes, without limitation, storage, access, and processing in jurisdictions whose data protection laws may differ from those in California, including locations within the United States and other countries. As a California resident, you should be aware that your Personal Information may be subject to the laws of the jurisdictions in which it is processed.

XIII. Personal Information from Children. 

Our Services are not intended for individuals under the age of majority in the applicable jurisdictions, which includes for clarification, that our Services are not intended for individuals under the age of 18 years. Therefore, we do not knowingly process Personal Information from individuals under 18 years old. For clarification, for compliance with the California Consumer Privacy Act of 2018 (as amended), DashDrop also does not have knowledge that it sells or shares the Personal Information of consumers under 16 years of age. If a parent or legal guardian of a child under the applicable legal age believes that we have collected Personal Information from or about such an individual, please contact us at support@dashdropapp.com. 

XIV. Third-Party Sites.

Our Services may link to other third-party websites that are not controlled by DashDrop. These third parties are not under our control and we are not responsible for their privacy policies or practices. If you provide any Personal Information to any third party or through any such third-party websites, it will be subject to the privacy policies and practices of that third party.

XV. How to Contact Us.

For questions or concerns related to this Policy, please contact us at support@dashdropapp.com or:

4836 Tusk Way,

Elk Grove, CA 95757

Help Form: Contact Us

XVI. Changes to this Privacy Policy.

We may update this Policy periodically to account for changes in how we collect and process your Personal Information. Any updates to this Policy will be posted on our website with a revised “Last Updated” date at the top, and we will provide additional notice in the event of any significant changes in how we use your Personal Information. Your continued use of our Services after any updates to this Policy constitutes your agreement and acceptance of this Policy as updated.